All in One
Cloud Telephony for Call Centres
Equipped with inbound and outbound calling (predictive & preview), blended dialing, WebRTC integration, RESTful APIs, real-time dashboards, advanced reports, analytics, and many more powerful features.
Flexible
Customizable VICIdial and dialler setups with support for inbound, outbound, predictive, preview, and blended campaigns—tailored to your calling strategy.
Reliable
Carrier-grade VoIP infrastructure with stable SIP routing, high call completion rates, and consistent voice quality for uninterrupted operations.
Secure
Secure VoIP architecture with encrypted signalling, firewall protection, access control, and compliance-ready configurations for safe calling.
Scalable
Easily scale agents, extensions, trunks, and dialer capacity as your business grows—without downtime or system reconfiguration.
LiveCalls Starter (5 seat)
₹ 2,500/- *
Plan Highlights
24×7 Chat Support
Call Recording
Agent Performance Report
List and Lead Management
Real Time Reporting
Campaign Management
Live Call Barging
Agent Management
& more.
*VOIP/ SIP Trunk not included
LiveCalls Pro(10 seat)
₹ 5,000/- *
Plan Highlights
24×7 Chat Support
Call Recording
Agent Performance Report
List and Lead Management
Real Time Reporting
Campaign Management
Live Call Barging
Agent Management
& more.
*VOIP/ SIP Trunk not included
LiveCalls Custom
₹ *
Plan Highlights
24×7 Chat Support
Call Recording
Agent Performance Report
List and Lead Management
Real Time Reporting
Campaign Management
Live Call Barging
Agent Management
& more.
*VOIP/ SIP Trunk not included
Tools We Connect With
Zoho CRM Integration
Integrate your VICIdial system with Zoho CRM to automatically sync leads, call activity, and customer data in real time. Agents can access contact details instantly, update records during calls, and streamline follow-ups without switching between platforms. This integration improves productivity, reduces manual entry, and ensures accurate lead management.
CRM Integration
Connect your dialer with your preferred CRM system to enable smooth data flow between calling operations and customer management. Automatically push call logs, statuses, notes, and outcomes directly into your CRM, helping teams maintain centralized records and improve sales tracking.
WhatsApp Integration
Extend your communication beyond voice by integrating WhatsApp with your dialer workflow. Send follow-up messages, confirmations, or support updates directly after calls, improving engagement and response rates. This helps create a multi-channel communication experience for your customers.
Real-time dashboards and detailed reports gave our supervisors better visibility into agent performance and campaign progress. Very useful for daily operations.
Janet Morris
From initial setup to ongoing optimization, their VICIdial expertise and quick support made managing our dialer much easier.
Willie Brown
The campaign setup was quick and well-configured. The team helped us optimize dialing modes and agent workflows, which noticeably improved our call efficiency.
MARIA STEVENS
Blogs
Common VICIdial Campaign Mistakes &
How to Avoid Them
This blog covers frequent issues in VICIdial campaign configuration, dialing modes, agent settings, and lead handling, along with practical tips to improve overall calling efficiency.
VICIdial Errors and How to Fix Them – Our Troubleshooting Guide
This blog offers a full list of the most frequent issues in Vicidial solutions and a hands-on way to fix them, step by step. Don’t let tech glitches slow your sales or service. Let’s get to solving those annoying Vicidial errors!
Let’s power your call center operations
From VICIdial campaign setup to real-time reporting, optimization and API integration, we deliver reliable dialer solutions that help you improve performance and maintain full operational control.