Enterprise Vicidial Solutions
The World’s Most Popular Open-Source Contact Centre Suite
Are you looking for a dedicated cloud contact centre solution for your business? VICIdial is the perfect solution. And when mixed with LiveCalls’s superior cloud contact server management, it becomes an even stronger ROI magnet for your business or call centre. VICIdial is a full-featured, widely used cloud call centre suite that provides businesses the solution to monitor and enhance user activity and performance. LiveCalls provides expert cloud management for your business or call centre.
You can leverage the power of VICIdial with superior and expert management from LiveCalls at the best affordable rates. Our fast and extraordinary capabilities increase your VICIdial’s dialing support while enhancing the chances of great ROI manifold.
Vicidial Installation
Now you don’t have to do heavy lifting to get the most out of powerful VICIdial for your call centre or business contact centre. We at LiveCalls provide the best services for installing VICIdial on your systems. Hiring us to manage your VICIdial means getting rid of all the problems and technical issues that you will face during installation and management of your subscription.
Our team of expert VICIdial managers will install, manage, troubleshoot, and resolve all technical issues for you. You don’t have to worry about anything at all; we’ve got your back. LiveCalls takes all your stressful contact center management jobs and offers a full-time state-of-the-art VICIdial installation and management service.
Vicidial Remote Support
Do you already have VICIdial enabled in your contact center or want to leverage it for good in your business? No matter what your need is, LiveCalls offers state-of-the-art and unmatched VICIdial remote support with its cloud contact center solutions.
We aim to provide the best remote support to all our VICIdial cloud customers. Our expert and highly trained support staff is available 24/7 and will assist you anytime and anyway as you require.
We help you stay away from all the hectic tech issues with our high-quality remote support. Give us a call today and enjoy a stress-free calling experience, user management, and extreme control over your contact center.
Why Choose Vicidial for Your Call Center?
🛠️ Open-Source Flexibility: No “per-seat” licensing fees. Own your data and customize the software to fit your exact business logic.
📈 Extreme Scalability: From 5 to 500+ agents, Vicidial handles high-volume traffic with ease, supporting thousands of concurrent calls.
🎯 Precision Predictive Dialling: Our expertly tuned dialler algorithms ensure your agents spend more time talking and less time waiting for a ring.
🎧 Compliance-Ready Features: Built-in tools for TCPA compliance, including dropped-call percentages, DNC (Do Not Call) list management, and call recording storage.
📋 Advanced Lead Management: Filter, recycle, and prioritize leads based on time zones, status, or custom data points.
Our Specialized Vicidial Services
1. High-Performance Hosting
We don’t just “host” Vicidial; we optimize it. Our servers are tuned for low-latency VoIP and high-database throughput to prevent “laggy” screens during peak hours.
2. Carrier & SIP Trunking Optimization
Maximize your answer seizure ratio (ASR). We provide high-quality SIP trunks specifically tested for Vicidial to ensure crystal-clear audio and fast call connection.
3. Custom Report Development
Standard reports not enough? We build custom SQL-based reporting dashboards so you can track the KPIs that actually matter to your bottom line.
4. Security & Hardening
Vicidial is a target for toll fraud. We implement ViciBox-hardened security, dynamic firewalls, and encrypted signalling (TLS/SRTP) to keep your system safe from hackers.
Unlock the Full Potential of Your Dialler
Don’t settle for “out-of-the-box” performance. Let our engineers fine-tune your Vicidial environment for maximum ROI.