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Our Policy

Acceptance of Terms and Conditions

Before using LiveCalls’s wholesale services, you must agree to the following Terms and Conditions:

TERMS OF USE

The clauses below set forth the terms and conditions (“Agreement”) upon which LiveCalls (“LiveCalls”) shall provide and Customer shall purchase VoIP services (“Services”). Customer agrees as follows:

LiveCalls reserves the right to increase or decrease its rates/billing increments and change destination code labels at any time upon notice; any such increases, decreases or changes shall be effective immediately unless otherwise stated in the notice. Notice of such changes shall be sent via email to the email address provided by Customer. It is Customer`s sole responsibility to update such email address. All in-effect rates and codes will be listed on Customer`s web portal and can be requested from LiveCalls. In the event of a conflict between the information shown on the web portal and any information contained in any email sent to Customer, the rates on the web portal shall control. The time zone(s) used for identifying effective times and dates for changes contained in any written notice, all peak, off peak and economy traffic, and invoicing and other time sensitive matters shall be London time, which includes daylight saving time during relevant periods.

The logging data above is collected as part of our attempt to monitor ongoing performance and service integrity in order to enhance our service offering. We have implemented strict technical and organizational measures to ensure that the log data is protected at all times and destroyed after statistical analysis by our security and performance engineering teams. Additional service performance statistics logs may be collected from time to time in order to evaluate the scalability of the PrivateProxies service and/or introduce new service enhancements.

Short Duration Calls

The parties agree that:

  • Calculated on a daily basis, if average call duration for any location falls below 1 minute, then LiveCalls may append, at a later date and time, surcharges of an additional $.0.02 on all daily minutes sent.
  • Calculated on a daily basis, for all calls under twelve (12) seconds in length (“Short Duration Calls”), LiveCalls may charge each Short Duration Call an additional $0.02 surcharge per call. The calculations set forth above shall be applied on a mutually exclusive basis to
  • Calls terminating in the United States
  • Calls terminating in international locations

Suspension of Services

LiveCalls reserves the right to immediately suspend all or any part of the Services if:

  • Customer engages in activities that, in LiveCalls`s sole discretion, may cause disruption or damage to LiveCalls`s network or facilities
  • LiveCalls detects any fraudulent use of the Services
  • Customer`s account is inactive (passes no calls) for ninety 90) consecutive days
  • LiveCalls requests identifying or other documentation from Customer for legal, administrative or regulatory purposes and Customer fails to provide appropriate documentation (in LiveCalls`s sole discretion) within a reasonable time
  • No Customer monies are deposited into Customer`s account within thirty (30) days of account turn up; and/or (vi) Customer exceeds its credit limit

Payment

Customer shall prepay LiveCalls for all Services via Paypal, Western Union Quick-pay transfer, wire transfer or credit card payment of U.S. dollars. All wire transfer, PayPal Transaction fee, Credit Card transaction fee or Western Union fees shall be borne by Customer and LiveCalls must receive the full amount of the invoice. In the event the prepayment amount reaches $0, Services shall be automatically suspended. In such event, LiveCalls may (but is not obligated to) reinstitute Services to Customer once the prepayment has been replenished. Any suspension or termination shall not relieve Customer of its obligation to pay any amounts due hereunder. A prepayment replenishment shall be deemed valid only when such replenishment is in LiveCalls`s account as cleared funds. Notwithstanding the foregoing, for weekend usage, Customer shall ensure that the prepayment replenishment is in LiveCalls`s account as cleared funds by the immediately preceding Thursday before 5pm (AEST) time. LiveCalls may in its sole discretion require Customer to increase the prepayment in the event of any increase or anticipated increase in Services provided to Customer. LiveCalls may offset against the prepayment any amounts due by Customer that remain unpaid after expiration of any applicable notice or cure periods set forth herein. Customer`s initial prepayment of $1,000 shall include a $200 Program Set-Up Fee. Such Fee shall be waived so long:

  • Customer`s account is not suspended or terminated by LiveCalls during the first year from the date of Service activation
  • Customer does not request a refund of any portion of its initial prepayment during the first year from the date of Service activation. If Customer`s account is inactive for a period of ninety (90) consecutive days, then LiveCalls reserves the right to expire the Customer`s account and all Customer funds will become the property of LiveCalls. Notification of expiration will be made prior to and on the day of the suspension of Services.

Taxes and Fees

All Services under this Agreement are provided exclusive of any applicable federal, state, local, or foreign taxes, duties, or charges imposed by any governmental authority, or as otherwise provided pursuant to this Agreement. Such taxes, duties, or charges shall be paid directly by Customer. All amounts payable by Customer under this Agreement shall be made without deduction or counterclaim and, except to the extent required by any law or regulation, shall be made free and clear of any deduction or withholding on account of any tax, duty or other charges of whatever nature imposed by any taxing or governmental agency or authority. If Customer is required by any law or regulation to make any such deduction or withholding, Customer shall, together with the relevant payment, pay such additional amount as will ensure that LiveCalls actually receives and is entitled to retain, free and clear of any such deduction or withholding, the full amount which it would have received if no such deduction or withholding had been required. LiveCalls may impose any governmental or regulatory fees on a retroactive basis.

Dispute Charges

If Customer, in good faith, disputes the amount of any charge included in an invoice, Customer must notify LiveCalls in writing of the disputed charge within thirty (30) days of the date of invoice and provide the following documentation reasonably required to resolve the dispute. Minute Dispute – Customer must provide LiveCalls with a hard copy of the type of minute dispute being issued and must be accompanied by a call detail record from LiveCalls`s call detail records supporting the alleged erroneous calls or minute duration variances. Rate Dispute – Customer must provide documentation identifying the time period, appropriate rate, total minutes and amount in dispute for each country and documentation detailing the rate agreed upon. Failure to contest a charge within thirty (30) days of the date of the invoice will create an irrefutable presumption of the correctness of the charge and Customer shall have waived its right to dispute that invoice. In addition, for prepaying Customers, if payment is made via credit card, any credits or refund made to Customer`s account must have LiveCalls`S written authorisation.

No Refund Policy: Except in instances where LiveCalls terminates these Terms of Use for convenience, LiveCalls shall not honour any Customer refund request that is less than $200.

Termination of Service

LiveCalls reserves the right to terminate the Services, or any portion thereof, upon a breach of any of these terms of use by Customer. Upon termination, LiveCalls will be entitled to immediately cease providing Services. Notwithstanding termination, the provisions that, by their nature survive termination, will continue to apply.

Fraudulent Calls and Artificially Inflated Traffic

Customer shall not dispute any charges or withhold payment on the basis that Fraudulent Calls or Artificially Inflated Traffic comprised a portion of the traffic volume. Customer shall be responsible for all charges associated with any Fraudulent Calls and Artificially Inflated Traffic. It is Customer`s sole responsibility to take immediate action to block any Fraudulent Calls and Artificially Inflated Traffic. For purposes of this Agreement, “Fraudulent Calls” shall include, but not be limited to, deliberate exploitation of systemic errors in LiveCalls`s routing system. For purposes of this Agreement, “Artificially Inflated Traffic” means any activity which:

  • has the effect, intended effect or likely effect of preventing LiveCalls`s billing system from capturing any necessary billing information (in relation to the conveyance of a call)
  • causes incorrect billing by LiveCalls`s billing system, or of an associated party
  • any situation where any person or entity is misled into making, receiving or prolonging calls
  • is determined by LiveCalls, in its sole and absolute discretion, to be bad faith usage of the Services. In the event Fraudulent Calls and/or Artificially Inflated Traffic causes LiveCalls to be charged more by its terminating partners than the rate(s) quoted by LiveCalls to Customer, then in addition to LiveCalls`s right to seek all remedies available to it at law or in equity, LiveCalls reserves the right to re-rate all such traffic at the premium rate for the destination(s) in question and Customer agrees to pay all such re-rated charges.