About Us
Our Story
Our Humble Beginnings LiveCalls wasn’t built in a boardroom; it was built on the ground floor. Starting in year 2014, we were a local team serving local businesses. We knew our clients by name, and we knew their customers even better.
Growing Up As our reputation for reliability grew, so did our footprint. We realized that the “local feel”—that sense of accountability and pride—was exactly what the global market was missing. We scaled our operations, but we never scaled back our commitment to quality.
Where We Stand Today, we bridge the gap between global scale and local care. Whether we’re supporting a local startup or a Fortune 500 company, we bring that same “day one” passion to every interaction.
Our Mission and Vision
Our Mission
To empower brands by delivering seamless, human-centric communication solutions that bridge the gap between business goals and customer satisfaction.
Our Vision
To redefine the global standard of customer engagement, where technology and humanity work in perfect harmony to create a world without communication barriers.
Results Oriented Growth
At Live Calls, we don’t just measure minutes; we measure impact. We believe that every interaction should be a stepping stone toward your business growth. Our approach is designed to transform your customer service from a “cost center” into a “value center.”
Client Collaboration
We don’t believe in “set it and forget it.” At Live Calls, we operate as a seamless extension of your internal culture. We align our workflows, tone of voice, and performance goals with yours so that to the outside world, there is no “us” and “them”—there is only your brand.
Data-Driven Creativity
In the modern BPO landscape, data tells you what is happening, but creativity tells you how to fix it. At Live Calls, we move beyond the spreadsheets. We use deep-dive analytics to fuel creative problem-solving, ensuring every customer interaction is as smart as it is human.
Driven by Values, Defined by Results
We don’t just hire for skill; we hire for character. Our values are the standards we use to measure every interaction and every hire.
Radical Empathy: We put ourselves in the caller’s shoes to turn frustration into resolution.
Ownership & Accountability: We treat your brand as if it were our own—taking full responsibility for every outcome.
Integrity in Data: Trust is our currency. We maintain rigorous compliance (GDPR, HIPAA, PCI-DSS) and offer 100% transparent reporting.
Relentless Innovation: We stay ahead of the curve, integrating AI and smart analytics to keep your business moving at the speed of tomorrow.
People-First Culture: We believe happy agents make happy customers. By investing in our team’s wellness, we ensure they give their best to yours.
The team behind
We are a collective of strategists, technologists, and empathy-driven leaders. At Live Calls, we don’t just manage calls; we manage relationships. Our leadership team brings over 12 years of combined experience in global BPO operations, CX design, and data analytics.
Yogesh Sharma
CEO & Founder
Faiyaz Ahmad
Director of People & Culture
Neeraj
Chief Technology Officer
Fatima Saifi
Head of Operations
Why Choose Us!
Why Partner With Us?
| The Benefit | What We Deliver |
| Scalability | We grow as you grow, handling spikes in volume without breaking a sweat. |
| Precision | High First-Call Resolution (FCR) rates driven by expert training. |
| 24/7/365 | Your business never sleeps, and neither do we. We’re there when they need you. |
| Seamless Integration | We plug directly into your existing CRM and workflows. |