Integrations
Powerful Integrations to Extend Your VICIdial System
A modern call center requires more than just a dialer. Our VICIdial integration capabilities allow your calling platform to connect seamlessly with CRMs, messaging systems, VoIP providers, reporting tools, payment gateways, and automation platforms.
We design integrations that improve workflow efficiency, eliminate manual data entry, and provide real-time synchronization across systems.
CRM Integrations
Connect VICIdial with leading CRM platforms to ensure automatic lead synchronization, call logging, and customer history tracking.
Supported CRM integrations include:
- Zoho CRM
- Salesforce
- HubSpot
- Freshsales
- Custom CRM systems via REST API
With CRM integration, agents can view customer records instantly, update call outcomes in real time, and maintain centralized data across sales and support teams.
Messaging & Communication Integrations
Enhance your call center with multi-channel communication capabilities.
Supported integrations include:
- WhatsApp (via official API providers)
- SMS Gateway providers
- Email systems (SMTP integration)
- Telegram (via API)
These integrations allow automated follow-ups, call confirmations, appointment reminders, OTP verification, and customer engagement beyond voice calls.
VoIP & SIP Connectivity Integrations
VICIdial can connect with various voice infrastructure providers to ensure stable call routing and voice quality.
Supported integrations include:
- SIP trunk providers
- Hosted VoIP services
- GSM gateways
- WebRTC systems
These connections enable flexible call routing, remote agent support, and scalable voice capacity.
Reporting & Analytics Integrations
For advanced business intelligence, VICIdial can integrate with external reporting and analytics tools.
Supported integrations include:
- Microsoft Power BI
- Google Looker Studio (formerly Data Studio)
- Custom dashboard systems
- External reporting databases
This enables real-time data visualization, performance analysis, and executive-level reporting beyond standard dialer reports.
Payment & Verification Integrations
For collections, verification, and transactional workflows, we support API-based integrations with:
- Razorpay
- Stripe
- Payment link systems (via SMS/WhatsApp)
- OTP and KYC verification APIs
These integrations allow agents to securely process payments and validate customers directly during calls.
Automation & Workflow Integrations
To streamline operations and connect with other business tools, we support:
- Webhooks
- REST APIs
- Zapier
- Custom automation scripts
This ensures automated data transfer between systems, status updates, lead distribution, and backend processing without manual intervention.
Helpdesk & Support System Integrations
For inbound and customer support teams, VICIdial can integrate with:
- Zoho Desk
- Freshdesk
- Zendesk
Calls can automatically generate tickets, update support records, and synchronize customer communication history.
Why Integration Matters
A fully integrated VICIdial environment reduces operational friction, improves agent productivity, enhances reporting accuracy, and creates a unified communication ecosystem.
Our integration approach focuses on:
- Real-time data synchronization
- Secure API communication
- Scalable architecture
- Custom workflow configuration
- Business-specific automation
Build a Fully Connected Call Center
Whether you need CRM connectivity, WhatsApp automation, payment integration, or advanced analytics, we design integration frameworks that align with your operational requirements.
Contact us to discuss your integration needs and create a fully connected call center environment.